Frequently Asked Questions
General Information
What is RenewTronics?
RenewTronics is a Microsoft-Authorized Refurbisher that specializes in providing high-quality refurbished computers, laptops, and accessories at affordable prices.
Are your products new or refurbished?
All our products are professionally refurbished to meet strict quality standards. They are tested, cleaned, and restored to full functionality.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk orders. Please contact our sales team for more information.
Product Quality & Testing
What is the condition of your refurbished products?
Our products are graded based on cosmetic and functional quality, ranging from "Like New" to "Good." Detailed descriptions are provided for each item.
How are refurbished products tested?
All products undergo a rigorous inspection process, including hardware diagnostics, software reinstallation, and functionality testing.
Are batteries and accessories included?
Batteries and necessary accessories are included unless otherwise stated in the product description.
Shipping & Returns
What are your shipping options?
We offer standard, expedited, and bulk/freight shipping options. Shipping costs and times vary based on your location and selected method.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.
What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition. See our Refund Policy page for full details.
Warranty & Support
Do your products come with a warranty?
Yes, all our refurbished products come with a 90-day limited warranty, covering hardware defects under normal use conditions.
How can I request support or file a warranty claim?
You can contact our customer support team via email at support@renewtronics.com. Please have your order details ready for faster service.
Technical & Compatibility Questions
Will the software be updated on refurbished computers?
Yes, all systems come with the latest available updates and a fresh operating system installation.
Are your products compatible with current software?
Yes, our refurbished devices are tested for compatibility with modern software and updates.
Can I upgrade the hardware?
In most cases, you can upgrade components like RAM or storage. Please check product details for upgrade compatibility.
Eco-Friendly Practices
How does RenewTronics support sustainability?
By refurbishing and reselling electronics, we reduce e-waste and contribute to a more sustainable environment.
Can I recycle old electronics with RenewTronics?
Yes, we offer an electronics recycling program. Contact us for details on how to participate.
Payments & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use industry-standard encryption to ensure your payment and personal information remain safe.