Refund policy
Thank you for shopping at RenewTronics. We strive to provide you with high-quality products and exceptional customer service. In the event that you need to return a product, please review our return policy below.
1. Returns Eligibility
1.1. Products Covered: Our return policy applies to electronics products purchased from our website or our partners website.
1.2. Condition of the Product: The product must be in its original condition, unopened, unused, and with all original packaging, accessories, and documentation included.
1.3. Timeframe: You must initiate the return process within 30 days from the date of delivery. After this period, we will not be able to accept returns.
2. Returns Process
2.1. Contact Customer Support: To initiate a return, please contact our customer support team through support@renewtronics.com within the eligible timeframe. Our representatives will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
2.2. Packaging: Pack the product securely in its original packaging, ensuring that all accessories, manuals, and promotional materials are included. If the original packaging is not available, use packaging that provides adequate protection during transit.
2.3. RMA Number: Clearly write the provided RMA number on the package. Packages without a valid RMA number will not be accepted.
2.4. Return Shipping: You are responsible for the return shipping costs unless the return is due to an error on our part, such as receiving a defective or incorrect product. We recommend using a traceable shipping method and purchasing shipping insurance to protect against loss or damage during transit.
3. Refund or Exchange
3.1. Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in section 1.
3.2. Refund: If the return is approved, we will initiate a refund to your original payment method within 10 business days. Please note that the refund amount may be subject to deductions for any applicable restocking fees or return shipping costs.
3.3. Exchange: If you prefer an exchange for a different product, we will process the exchange after the returned item has been inspected and approved. Additional charges may apply if the new product has a higher price.
4. Non-Returnable Items
The following items are not eligible for return:
- Software, downloadable products, or digital content
- Gift cards or vouchers
- Consumable items, such as batteries, ink cartridges, or cleaning solutions
5. Warranty
RenewTronics product come with 90 days of warranty from the date of the invoice, please contact support@renewtronics.com for assistance with repairs or replacements.
6. Contact Us
If you have any questions or concerns regarding our return policy, please feel free to contact our customer support team through support@renewtronics.com. We are here to assist you and ensure your satisfaction.
Please note that this return policy is subject to change without prior notice. It is recommended to review our website for the most up-to-date version of our return policy.